At BluBox, we aim to ensure a smooth and satisfactory experience for our customers. Please read our Refund & Cancellation Policy carefully:
- Order Cancellations:
- Orders can only be canceled if the production process has not commenced. Once production begins, cancellations will not be accepted.
- For eligible cancellations, requests must be submitted within 24 hours of order confirmation by contacting us.
- Refunds:
- Refunds are applicable only for damaged or defective products upon delivery.
- Claims for refunds must be submitted within 24 hours of receiving the product, along with clear photographic evidence of the damage or defect.
- Refunds are not applicable for custom-printed, personalized, or bespoke gifting items unless a manufacturing defect is identified.
- How to Request a Refund or Cancellation:
You can reach us via email at support@blubox.gifts or call us at +91-84848 36725 with your order details, including the order number and a detailed description of your concern. Our team will review your request and respond promptly.
BluBox reserves the right to evaluate each request on a case-by-case basis to ensure fairness and customer satisfaction.
